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Skills Icon: Listening
Skills Icon: Speaking
Skills Icon: Problem Solving
Skills Icon: Creativity
Skills Icon: Adapting
Skills Icon: Planning
Skills Icon: Leadership
Skills Icon: Teamwork
Self-Management

Adapting

Receiving, retaining and processing information
Transmitting information or ideas
Finding solutions to challenges
Using imagination and generating new ideas
Overcoming challenges and setbacks to achieve goals
Setting goals and designing routes to achieve them
Supporting, encouraging and motivating others to achieve a shared goal
Working cooperatively with others to achieve a shared goal
Step
6
:

Supporting others

I help others face challenges

Core ideas

A

What it means to support others to face challenges

Supporting others to face challenges means helping them when they are struggling with something difficult. It involves listening, offering encouragement, and helping them find ways to overcome problems.

  • Support can be emotional, like reassuring someone when they feel uncertain.
  • It can also be practical, such as offering advice, sharing knowledge, or helping someone develop new skills.
  • Encouragement helps people feel stronger and more confident when dealing with difficulties.
  • Good support does not always mean solving problems for others but helping them find their own way forward.

By supporting others, we help them build confidence, develop resilience, and improve their ability to adapt to challenges.

B

Why and when it is good to support others

There are many reasons why helping others face challenges is important:

  • Challenges can feel overwhelming: Support can help people feel less alone and more capable.
  • New situations can be difficult: When someone is facing something unfamiliar, guidance can help them adjust.
  • Building resilience: Learning to handle challenges with support makes people stronger over time.
  • Encouraging adapting and problem solving: Support helps people think about solutions and learn from experiences.
  • Creating a positive environment: When people support each other, they create a culture of teamwork and trust.

Support is most needed when someone is struggling, uncertain, or feeling discouraged. Even small actions, like listening or offering kind words, can make a big difference.

C

How to help others face challenges

There are many ways to support someone who is facing difficulties. The best approach depends on the individual and their emotional state. Helpful approaches include:

  • Listening without judgment: Let them express their feelings without offering immediate solutions.
  • Offering encouragement: Remind them of their strengths and past successes.
  • Helping them gain perspective: Encourage them to step back and see the bigger picture.
  • Providing practical support: Offer help with tasks or suggest small steps they can take if that would be helpful. If you are unsure, simply asking "How can I support you?" can help.
  • Giving them space if needed: Some people may need time alone before they are ready to talk.
  • Suggesting new ways to look at the challenge: Help them see it as a learning opportunity rather than a failure.
  • Balancing encouragement with patience: While it is good to help someone move forward, forcing solutions too soon may not be helpful.
  • Recognising when professional help might be needed: If someone is struggling a lot, encouraging them to seek expert support could be beneficial.

For example, if someone is frustrated, listening and acknowledging their feelings may be more helpful than offering solutions straight away. If they are feeling stuck, asking gentle questions about what they could try next might encourage problem solving.

Choosing the right way to support someone means paying attention to their emotions and adjusting your approach based on their needs.

Assessment

Reflective questions for individuals can include:

  • What does it mean to support others to face challenges?
  • Why and when is it important to support others?
  • How can you support others facing challenges?
  • When have you had to support others facing challenges?

Observation cues for trainers can include:

  • Is the individual able to identify when others are facing challenges?
  • Is the individual able to provide some appropriate support or encouragement to others who are facing challenges or setbacks?

Evidence can include individuals’ self-reflections and observations from others.

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