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Collaboration

Teamwork

Receiving, retaining and processing information
Transmitting information or ideas
Finding solutions to challenges
Using imagination and generating new ideas
Overcoming challenges and setbacks to achieve goals
Setting goals and designing routes to achieve them
Supporting, encouraging and motivating others to achieve a shared goal
Working cooperatively with others to achieve a shared goal
Step
10
:

Being diplomatic

I avoid creating unhelpful conflicts

Core ideas

A

What it means to be diplomatic

Being diplomatic means communicating with others in a way that is respectful, thoughtful, and careful, especially in difficult situations. It is about expressing opinions and handling disagreements without upsetting or offending others. Diplomacy helps people work together smoothly, even when they have different views.

Being diplomatic includes:

  • Choosing words carefully: Speaking in a way that is clear but not rude or harsh.
  • Listening to others: Understanding different perspectives before responding.
  • Staying calm: Not reacting with anger or frustration.
  • Being respectful: Valuing others' opinions, even when you disagree.
  • Finding solutions: Helping people work towards agreement instead of arguing.

Being diplomatic does not mean avoiding problems. Instead, it helps people handle them in a positive and fair way. Remember that disagreements are an important part of making better decisions - but it is important to ensure that disagreements do not become destructive or unhelpful conflicts.

B

Why and when it is helpful to be diplomatic

Diplomacy is useful in many situations because it helps people work together peacefully. It prevents small disagreements from becoming big problems and helps teams stay focused on their goals.

Being diplomatic is particularly helpful when:

  • There is a disagreement: It helps people find solutions without arguing.
  • When giving feedback: Being kind and constructive makes advice easier to accept.
  • When someone is upset: A calm and respectful approach can help ease tensions.
  • When making decisions: Diplomacy ensures everyone’s views are heard and considered.

However, sometimes it is more important to be clear than diplomatic:

  • When something is unfair or wrong: If someone is being treated badly, it may be necessary to speak firmly rather than just being diplomatic.
  • When honesty is more important: Sometimes, difficult truths must be told clearly, even if they are uncomfortable.
  • When a decision needs to be made quickly: Being too careful with words can slow things down in urgent situations.

Diplomacy is valuable, but it is also important to stand up for what is right when needed.

C

How to be diplomatic and avoid creating unhelpful conflicts

To be diplomatic and prevent unnecessary arguments, try these approaches:

  • Think before speaking: Consider how your words might be received.
  • Stay calm and polite: Even when you disagree, avoid raising your voice or being rude.
  • Listen to understand: Make sure you fully understand others' views before responding.
  • Use neutral language: Avoid blaming or accusing; instead of saying, "You did this wrong," try "Maybe we could try a different approach."
  • Find common ground: Look for areas of agreement to build on.
  • Know when to step back: If a discussion is becoming too heated, suggest taking a break and returning to it later.

By being diplomatic, you can help create a positive and respectful team environment where people work well together.

Assessment

Reflective questions for individuals can include:

  • What does it mean to be diplomatic?
  • When and why is it important to be diplomatic, and when should you not be?
  • How can you be more diplomatic to avoid unnecessary arguments or conflicts?
  • When have you been diplomatic - what happened and what was the result?

Observation cues for trainers can include:

  • Is the individual able to demonstrate a diplomatic approach to discussions?
  • Is the individual able to avoid unnecessary arguments or conflicts, while being able to manage disagreements and different perspectives and views?

Evidence can include individuals’ self-reflections and observations from others.

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