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Skills Icon: Listening
Skills Icon: Speaking
Skills Icon: Problem Solving
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Communication

Listening

Receiving, retaining and processing information
Transmitting information or ideas
Finding solutions to challenges
Using imagination and generating new ideas
Overcoming challenges and setbacks to achieve goals
Setting goals and designing routes to achieve them
Supporting, encouraging and motivating others to achieve a shared goal
Working cooperatively with others to achieve a shared goal
Step
16
:

Evaluating perspectives

I objectively evaluate and integrate different perspectives

Core ideas

A

What it means to objectively evaluate and integrate perspectives 

When you listen to different people, they may have different ideas, opinions, or experiences. Objectively evaluating and integrating perspectives means looking at each viewpoint fairly and deciding how they fit together to build a clearer picture.

  • Objectively evaluate: This means considering each perspective without personal bias. Instead of agreeing or disagreeing right away, you take time to understand the reasoning behind different viewpoints.
  • Integrate perspectives: This means bringing together different ideas in a way that makes sense, rather than just choosing one and ignoring the others.

For example, if two people have different suggestions for solving a problem, you would listen to both, think about their strengths and weaknesses, and see if you can combine the best parts of each idea.

B

Why it is helpful to evaluate and integrate perspectives 

Looking at different perspectives helps to:

  • Get a more complete understanding: No one person has all the answers. By listening to different ideas, you get a better picture of a situation.
  • Make fairer decisions: When you consider multiple viewpoints, you are less likely to make decisions based only on personal opinions.
  • Reduce misunderstandings: Listening to different perspectives can help you see why others think the way they do, reducing unnecessary conflict.
  • Find better solutions: Sometimes, the best answer is not just one idea, but a combination of several.

Encourage open-mindedness: Being willing to consider different perspectives helps create respectful and meaningful conversations.

C

How to evaluate and integrate perspectives 

Not all perspectives should be given equal weight. To evaluate them, consider:

  • Identifying the source: Think about influence and reliability. Ask:
    • Does this person have relevant experience or knowledge?
    • Do they have a personal interest influencing their view?
    • Are they presenting facts, opinions, or assumptions?
  • Looking for evidence: Strong arguments rely on facts, not just beliefs. Ask:
    • What data supports this?
    • Is the source reliable?
    • Are alternative explanations possible?
  • Being aware of bias: Both the speaker and listener may have biases, such as:
    • Confirmation bias: favouring views that match our own.
    • Halo effect: trusting someone’s view just because we respect them.
    • Framing bias: being influenced by how information is presented.

To fairly evaluate and integrate perspectives:

  • Listen carefully: Give your full attention to each person and avoid quick judgments.
  • Ask questions to understand: If something is unclear, ask: “Can you explain why you think that?” or “What experiences led you to this conclusion?”
  • Compare ideas fairly: Consider the logic, evidence, and reasoning behind each perspective rather than just focusing on who said it.
  • Look for connections: Ask yourself: “Do these perspectives have common ground?” or “Is there a way to combine ideas to make them stronger?”
  • Challenge personal bias: Be aware of your own opinions and make sure they do not stop you from fairly considering other perspectives.
  • Summarise what you have learned: Take an approach like: “From what I’ve heard, there are different views on this. One suggests…, while another highlights… A possible way forward could be…”

By carefully evaluating and combining different perspectives, you can develop a clearer, more informed view and contribute to better discussions and decisions.

Assessment

Reflective questions for individuals can include:

  • What does it mean to objectively evaluate and integrate perspectives?
  • Why is it important to objectively evaluate and integrate perspectives?
  • How can you objectively evaluate and integrate perspectives?
  • When have you had to do this and can you talk me through what you did?

Observation cues for trainers can include:

  • Can the individual demonstrate objectively evaluating and integrating perspectives? 

Evidence can include individuals’ self-reflections and observations from others.

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