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Skills Icon: Listening
Skills Icon: Speaking
Skills Icon: Problem Solving
Skills Icon: Creativity
Skills Icon: Adapting
Skills Icon: Planning
Skills Icon: Leadership
Skills Icon: Teamwork
Communication

Speaking

Receiving, retaining and processing information
Transmitting information or ideas
Finding solutions to challenges
Using imagination and generating new ideas
Overcoming challenges and setbacks to achieve goals
Setting goals and designing routes to achieve them
Supporting, encouraging and motivating others to achieve a shared goal
Working cooperatively with others to achieve a shared goal
Step
1
:

Sharing clearly

I communicate clearly with someone I know

Core ideas

A

What it means to speak and communicate 

Communication is how we share information, ideas, and feelings between people. It helps us understand each other and work together. Communication can take different forms:

  • Verbal communication: Using spoken words to express thoughts.
  • Non-verbal communication: Using body language, facial expressions, and gestures.
  • Written communication: Sending messages through writing, such as emails, letters, or texts.
  • Visual communication: Using images, signs, or videos to convey a message.

Speaking is a way of communicating using spoken words. It allows us to share information, express emotions, and connect with others.

B

Why speaking and communication are important

Good communication helps build relationships, solve problems, and work effectively. It can be formal, like a business meeting, or informal, like chatting with a friend.

We speak for different reasons, such as:

  • Sharing information: Explaining ideas, giving instructions, or teaching.
  • Expressing emotions: Showing happiness, anger, or excitement.
  • Building relationships: Making friends, meeting people, or supporting others.
  • Persuading or influencing: Encouraging people to agree with our ideas.

Some individuals do not speak verbally, but use other tools to communicate. Lots of the ideas for how to get better at speaking also apply to using these other tools.

C

How to speak clearly 

Speaking clearly ensures that others understand you. Some ways of making sure we are speaking clearly are:

  • Speak at a steady pace: Avoid talking too fast or too slowly.
  • Pronounce words carefully: Say each word so it is easy to understand.
  • Use simple language: Avoid long or difficult words when they are not needed.
  • Pause sometimes: Give listeners time to process information.
  • Control your volume: Speak loud enough to be heard but not too loudly.
  • Use body language: Gestures and facial expressions help make your message clearer to the listener.

By practising these skills, you can communicate your message effectively and ensure people understand what you are saying.

Assessment

Reflective questions for individuals can include:

  • What is communicating, and what are some ways to do it?
  • Why are speaking and communication important?
  • How can you speak clearly? 
  • When have you shown that you can speak clearly?

Observation cues for trainers can include:

  • Is the individual able to speak clearly to others? 

Evidence can include individuals’ self-reflections and observations from others.

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