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Skills Icon: Listening
Skills Icon: Speaking
Skills Icon: Problem Solving
Skills Icon: Creativity
Skills Icon: Adapting
Skills Icon: Planning
Skills Icon: Leadership
Skills Icon: Teamwork
Creative Problem Solving

Problem Solving

Receiving, retaining and processing information
Transmitting information or ideas
Finding solutions to challenges
Using imagination and generating new ideas
Overcoming challenges and setbacks to achieve goals
Setting goals and designing routes to achieve them
Supporting, encouraging and motivating others to achieve a shared goal
Working cooperatively with others to achieve a shared goal
Step
2
:

Seeking support

I find help from someone if needed

Core ideas

A

What is meant by help or support

Help or support is when someone gives you guidance, advice, or assistance to complete a task. It can come in different forms, such as explaining something, showing you how to do it, or providing extra things to help you.

Everyone needs help at times, and asking for support is a normal part of learning and improving. For example, if you are working on a project and do not understand a certain step, getting help from a teacher, colleague, or friend can prevent mistakes and save time. Support can also mean working together with others, such as in a team, to share ideas and complete tasks more efficiently.

Getting help does not mean you have failed - it simply means you are making sure you do the task correctly and learning for the future.

B

Why and when to find help or support

Recognising when you need help is important because it allows you to solve problems before they become bigger issues. Here are some signs that you might need support:

  • You do not understand what to do: If instructions are unclear or confusing, asking for help can prevent mistakes.
  • You feel stuck: If you have tried several times and still cannot complete the task, it might be time to seek help.
  • You are making mistakes: If you keep doing something wrong, getting support can help you understand where you are going wrong.
  • You are running out of time: If a deadline is coming up and you are struggling to finish, asking for help can make sure the task is completed on time.
  • You feel unsure about your work: If you are not confident that you are doing the task correctly, asking for feedback can give you reassurance and help you improve.

If these things are true, it is often helpful to ask for help or support early rather than waiting until a problem becomes too difficult to fix.

C

How to find someone who can help 

Finding the right person for support depends on the task and the type of help you need. Here are some ways to identify who can assist you:

  • Ask someone with experience: If you are struggling with a work-related task, a supervisor or experienced colleague can give useful advice. If it is a school task, a teacher or classmate might be able to help.
  • Look for someone who explains things well: Some people are good at breaking things down in a way that is easy to understand. If one person’s explanation does not help, try asking someone else.
  • Choose someone who is available: If a teacher or manager is busy, consider asking a classmate or colleague who has already completed the task. They might be able to help straight away.
  • Use written or online resources: Sometimes, you do not need to ask a person directly. Reading a guide, watching a tutorial, or checking a manual can give you the information you need.

By recognising when you need help and finding the right support, you can complete tasks more effectively and learn valuable skills for the future.

Assessment

Reflective questions for individuals can include:

  • What does it mean to get help or support?
  • Why and when do you need to get help or support?
  • How can you find someone who can help or support you?
  • When have you asked someone for help or support?

Observation cues for trainers can include:

  • Is the individual able to recognise when they need support or help?
  • Is the individual able to identify an appropriate source of that support or help?

Evidence can include individuals’ self-reflections or observations from others.

Ready to discover more?

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Skills Builder Hub

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Skills Builder Hub is a complete platform for educators around the world to build their learners’ essential skills.

Join Skills Builder Hub to get free, ready-to-go resources to build essential skills today.

Skills Builder Benchmark

Access Benchmark

Skills Builder Benchmark allows individuals to discover their own essential skills.

It’s free to get started, and is used by individuals, employers, educators and NGOs across the world.

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Re-published for Universal Framework 2.0, the handbook helps any educator to use the Skills Builder approach with their learners - whether in primary, secondary, college or specialist settings.