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Skills Icon: Listening
Skills Icon: Speaking
Skills Icon: Problem Solving
Skills Icon: Creativity
Skills Icon: Adapting
Skills Icon: Planning
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Communication

Speaking

Receiving, retaining and processing information
Transmitting information or ideas
Finding solutions to challenges
Using imagination and generating new ideas
Overcoming challenges and setbacks to achieve goals
Setting goals and designing routes to achieve them
Supporting, encouraging and motivating others to achieve a shared goal
Working cooperatively with others to achieve a shared goal
Step
3
:

Meeting others

I communicate with new people when I need to

Core ideas

A

What it means to communicate with new people

Most people find it more difficult to speak to people that they do not know well than to people they do already know.

There are several reasons for this:

  • When you know someone, it is easier to predict what their reactions will be to something that you say
  • You are likely to feel less shy when speaking to someone who you already know
  • When you know someone, you have a better idea of how much they already know about what you are talking about

However, many of the same things that help you speak clearly in front of individuals and groups who you already know will also help you to speak clearly in front of those you do not know as well.

B

What it means to communicate with new people

Most people find it more difficult to speak to people that they do not know well than to people they do already know.

There are several reasons for this:

  • When you know someone, it is easier to predict what their reactions will be to something that you say
  • You are likely to feel less shy when speaking to someone who you already know
  • When you know someone, you have a better idea of how much they already know about what you are talking about

However, many of the same things that help you speak clearly in front of individuals and groups who you already know will also help you to speak clearly in front of those you do not know as well.

C

How to communicate clearly with new people 

Introducing yourself to new people can make you feel a bit nervous, but it’s an important starting point. 

  • Different cultures have different ways of making introductions. Often beginning with a smile and a friendly tone helps to make a positive first impression. Start by saying your name clearly, like, “Hello, I’m [Your Name].”
  • Next, you could share a little bit about yourself. This could be something simple, like where you’re from, what you do, or why you want to speak to them. 
  • It’s also good to show interest in the other person. After introducing yourself, ask their name or something about them, like, “How are you today?” 

Many of the same principles that help you to speak clearly to people you already know – whether as individuals or in a group – will also help you with those you don’t already know.

The significant differences when you don’t know the people you are speaking to are:

  • Spending a bit more time thinking about how to be as clear as possible – you don’t know what the people you are speaking to know already
  • Making sure you are looking at them as this will help you to see whether they understand what you are saying or not
  • Trying to make what you are saying as simple as possible as this will help to ensure that individuals can understand you

With practice, it is possible to build the confidence to speak clearly in front of individuals and groups who you do not already know.

Assessment

Reflective questions for individuals can include:

  • What is different about speaking to new people?
  • Why is it important to introduce yourself to new people and speak with them?
  • How can you communicate clearly with new people?
  • When have you shown you can communicate clearly with new people?

Observation cues for trainers can include:

  • Is the individual able to introduce themselves confidently to new people?
  • Is the individual able to speak clearly with new people?

Evidence can include individuals’ self-reflections and observations from others.

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