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Skills Icon: Listening
Skills Icon: Speaking
Skills Icon: Problem Solving
Skills Icon: Creativity
Skills Icon: Adapting
Skills Icon: Planning
Skills Icon: Leadership
Skills Icon: Teamwork
Collaboration

Teamwork

Receiving, retaining and processing information
Transmitting information or ideas
Finding solutions to challenges
Using imagination and generating new ideas
Overcoming challenges and setbacks to achieve goals
Setting goals and designing routes to achieve them
Supporting, encouraging and motivating others to achieve a shared goal
Working cooperatively with others to achieve a shared goal
Step
16
:

Improving culture

I improve the team culture

Core ideas

A

What is meant by team culture

A team culture refers to the way people in a team interact, behave, and work together. It is the shared values, beliefs, and attitudes that shape how the team functions and the relationships that team members have with each other. It can be described as ‘the way things are done here’ and will reflect other cultural influences too. 

Some aspects that can influence team culture include:

  • Communication style: Do team members communicate openly or keep to themselves?
  • Trust and respect: Do team members trust each other and respect their opinions?
  • Approach to problem-solving: Do team members work together to solve issues, or do they act independently?
  • Work ethic: Is the team focused on achieving goals, or do members approach tasks differently?
  • Collaboration: How are responsibilities split and enforced?
  • Decision-making style: Are decisions made by one person, or does the team discuss and agree together?

Team culture can be formal or informal, and it can evolve over time based on the experiences of the people in the team.

B

Why improving a team’s culture is important

A good team culture can help a group work better together, overcome challenges, and reach its goals. Team culture is important for several reasons:

  • It improves communication: A positive culture encourages people to share their ideas and listen to each other.
  • It builds trust: When team members feel valued and respected, they trust each other and are more willing to collaborate.
  • It increases motivation: A healthy culture makes people feel more committed to the team’s success.
  • It creates a supportive environment: Team members can feel safe to express themselves and take risks without fear of criticism.
  • It improves decision-making: A team that shares information and values diverse opinions will make better, more informed decisions.

However, when team culture is poor, it can lead to misunderstandings, lack of trust, and low morale, making it harder to succeed.

C

How to improve the culture of a team

Even if you are not the leader of the team, you can still play a role in shaping and improving the team culture. Here are some ways you might do that:

  • Lead by example: Demonstrate the behaviour you would like to see in others. Show dedication and follow through on your commitments to build trust.
  • Be positive and respectful: Show kindness, respect, and appreciation for others’ ideas and opinions. Encourage a friendly and supportive atmosphere by offering help and support.
  • Communicate openly: Share your thoughts, ideas, and concerns in a respectful way. Listen to others without interrupting, and encourage everyone to participate.
  • Promote collaboration: Offer to help others with tasks and encourage teamwork. Recognise the strengths of others and suggest working together to achieve common goals.
  • Celebrate success together: Take time to celebrate achievements and milestones, no matter how small. Recognising success helps build a positive team culture where everyone feels valued.
  • Address conflicts calmly: If disagreements arise, try to resolve them with understanding and respect. Encourage open dialogue to address issues without letting them disrupt the team’s spirit.

By contributing positively to the team culture, you help build an environment where everyone can succeed, feel valued, and enjoy working together.

Assessment

Reflective questions for individuals can include:

  • What is a team culture and how can team cultures vary?
  • Why is a team culture important?
  • How can you improve team culture even if you are not the team’s leader?
  • When have you demonstrated that you can improve the culture of a team - what did you do, and what was the result?

Observation cues for trainers can include:

  • Is the individual able to demonstrate positively improving a team culture?

Evidence can include individuals’ self-reflections and observations from others.

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