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Skills Icon: Listening
Skills Icon: Speaking
Skills Icon: Problem Solving
Skills Icon: Creativity
Skills Icon: Adapting
Skills Icon: Planning
Skills Icon: Leadership
Skills Icon: Teamwork
Collaboration

Teamwork

Receiving, retaining and processing information
Transmitting information or ideas
Finding solutions to challenges
Using imagination and generating new ideas
Overcoming challenges and setbacks to achieve goals
Setting goals and designing routes to achieve them
Supporting, encouraging and motivating others to achieve a shared goal
Working cooperatively with others to achieve a shared goal
Step
5
:

Supporting others

I help others as much as I can

Core ideas

A

What it means to support others 

Supporting others in a team means helping them so that everyone can do their best and the team can succeed together. It is about being kind, thoughtful, and working well with others. This can include:

  • Helping when needed: Offering to assist if someone is struggling or needs extra support.
  • Sharing knowledge: Explaining things to others if they are unsure what to do.
  • Encouraging others: Saying positive things to help people feel confident and motivated.
  • Listening carefully: Paying attention to what others say so you can understand their ideas or concerns.
  • Being patient: Understanding that people work at different speeds and have different strengths.
  • Making sure everyone is included: Ensuring that all team members have the chance to take part and share their ideas.

Good support makes the team stronger and helps everyone feel valued.

B

Why and when it is helpful to support others 

Supporting others is helpful because it:

  • Makes tasks easier: Working together can help tasks get done more quickly.
  • Creates a positive atmosphere: When people help each other, the team feels friendlier and more cooperative.
  • Reduces stress: If someone is struggling, support can stop them from feeling overwhelmed.
  • Encourages learning: Helping others understand something new makes the whole team stronger.
  • Builds trust: When team members support each other, they feel more comfortable and confident.

However, there are times when supporting others might not be helpful:

  • If it stops them from learning: Sometimes, it is better to let someone try and solve a problem on their own first.
  • If you take over their work: Helping does not mean doing everything for someone.
  • If it is unwanted: Some people may prefer to work alone or may not want help.
  • If it takes too much of your time: It is important to balance helping others with completing your own tasks.

Knowing when to step in and when to step back is an important part of being a good team member.

C

How to support others effectively

To help you support others effectively:

  • Pay attention to your team: Notice when someone seems to need help or encouragement.
  • Ask before helping: Say things like, "Would you like some help?" instead of assuming they need it.
  • Offer small ways to help: Even simple things like sharing ideas or giving a quick explanation can make a big difference.
  • Encourage effort: Praise people for trying, even if they do not get things right straight away.
  • Listen carefully: Understand what someone needs before offering advice or help.
  • Know when to step back: Let people try things for themselves when it is important for their learning or confidence.
  • Accept help from others too: Teamwork goes both ways, so be open to receiving support as well as giving it.

Supporting others is about finding the right balance between helping, encouraging, and knowing when to step back. When done well, it makes teamwork more enjoyable and helps everyone do their best.

Assessment

Reflective questions for individuals can include:

  • What does it mean to support others?
  • Why and when is it helpful to support others?
  • How can you get better at supporting others? 
  • When have you supported others and what was the result?

Observation cues for trainers can include:

  • Is the individual able to support their peers in an appropriate way?
  • Is the individual able to recognise when their support is not helpful?

Evidence can include individuals’ self-reflections and observations from others.

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