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Skills Icon: Listening
Skills Icon: Speaking
Skills Icon: Problem Solving
Skills Icon: Creativity
Skills Icon: Adapting
Skills Icon: Planning
Skills Icon: Leadership
Skills Icon: Teamwork
Collaboration

Teamwork

Receiving, retaining and processing information
Transmitting information or ideas
Finding solutions to challenges
Using imagination and generating new ideas
Overcoming challenges and setbacks to achieve goals
Setting goals and designing routes to achieve them
Supporting, encouraging and motivating others to achieve a shared goal
Working cooperatively with others to achieve a shared goal
Step
9
:

Being inclusive

I support others to thrive in a group

Core ideas

A

What is meant by being inclusive in a group

Being inclusive means making sure that everyone in a group feels welcome, valued, and able to contribute. It is about treating people with fairness and respect, no matter their background, abilities, or experiences. Inclusion helps everyone feel like they belong and can take part in team activities without fear of being ignored or treated unfairly.

Ways to be inclusive in a team:

  • Listening to everyone: Making sure all voices are heard, not just the loudest or most confident ones.
  • Respecting differences: Understanding that people may have different opinions, needs, or ways of working.
  • Encouraging participation: Helping everyone feel comfortable contributing to discussions and tasks.
  • Being open-minded: Accepting new ideas and different ways of thinking.
  • Avoiding exclusion: Making sure no one is left out of conversations, decisions, or activities which might mean making adaptations to working approaches.

Inclusion is about making sure every team member feels respected and has the same chance to succeed.

B

Why it is important to be inclusive in a group

Being inclusive helps group members do their best by creating a positive and supportive environment. When people feel included, they are more likely to:

  • Share their ideas: If people feel safe and valued, they are more willing to speak up.
  • Feel motivated: Inclusion makes people feel appreciated, which encourages them to contribute.
  • Build confidence: When people are supported, they believe in their own abilities more.
  • Work better together: Teams that respect and include everyone tend to be more effective.
  • Stay engaged: If people feel excluded, they may become quiet, frustrated, or unwilling to take part.

Inclusion is particularly important:

  • When a new person joins the group and needs help settling in.
  • When making decisions so that all views and perspectives are considered.
  • When group members face challenges and need support.
  • When someone seems quiet or unsure and may need encouragement.
C

How to support others to thrive in a group  

To make a group more inclusive, try these steps:

  • Give everyone a chance to speak: If someone is being left out of discussions, invite them to share their thoughts and ensure that the environment is one where they can feel safe to share their ideas even if they differ from others’.
  • Show respect for different opinions: Even if you disagree, respond politely and consider their point of view. Recognise that different team members may have different levels of formal or informal power and look beyond that to think about ideas.
  • Use clear and welcoming language: Avoid words or jokes that might make someone feel uncomfortable and be thoughtful about cultural differences. 
  • Be aware of personal differences: Some people may need extra support, such as more time to explain ideas or different ways to communicate. If individuals have disabilities or additional needs then make sure these are planned for.
  • Encourage teamwork: Help people work together by pairing up those with different strengths - building personal relationships can make a big difference.
  • Lead by example: Show kindness, fairness, and respect so others do the same.

By practising inclusion, you help create a strong, welcoming group where everyone has the chance to succeed.

Assessment

Reflective questions for individuals can include:

  • What does it mean to be inclusive in a group?
  • Why is it important to be inclusive in a group for people to thrive?
  • How can you support inclusivity in a group so that everyone thrives?
  • When have you shown you can inclusively support others to thrive in a group?

Observation cues for trainers can include:

  • Is the individual able to plan how to make a discussion or group activity inclusive?
  • Is the individual able to demonstrate an inclusive approach when in a team?

Evidence can include individuals’ self-reflections and observations from others.

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